Privacy Policy

Information We Collect

When you create an account or use our platform we collect the personal details necessary to provide our services and comply with legal obligations. This typically includes your full name, date of birth, residential address, email address, telephone number and payment information. To meet regulatory requirements we may also request identity verification documents such as a passport or driving licence along with proof of address.

In addition to information you provide directly, we automatically collect technical data whenever you visit our site. This includes your IP address, browser type and version, operating system, pages viewed, time spent on the platform and referral sources. We also keep records of your transactions, including deposits, withdrawals and gaming activity.

How We Use Your Information

Your personal data enables us to create and manage your account, process deposits and withdrawals, deliver customer support and ensure the smooth operation of our gaming services. We use it to personalise your experience, maintain responsible gambling controls and communicate important updates regarding your account or changes to our services.

We may also use your information for legitimate business purposes such as fraud prevention, security monitoring, statistical analysis and to meet our anti-money laundering and responsible gambling obligations. Marketing communications are sent only with your consent and you may withdraw that consent at any time by adjusting your account preferences or contacting our support team.

Sharing and Disclosure

We share personal data only when necessary and with carefully selected partners who help us deliver our services. These include payment processors, identity verification agencies, customer support providers and regulatory authorities when required by law. All third parties are bound by strict contractual obligations to keep your information secure and to use it solely for the purposes we specify.

We do not sell your personal data to third parties for their own marketing purposes. In the event of a business restructure or merger, your information may be transferred as part of the overall assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, analyse traffic patterns and improve your overall experience. Some cookies are essential for security and account authentication while others help us understand how visitors interact with our games and content.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use specific features of the site. We also work with trusted analytics partners who collect anonymised data to help us refine and develop our services.

Data Security

We take the protection of your personal data seriously and employ industry-standard security measures including encryption, secure servers, access controls and regular security assessments. All sensitive information transmitted between your device and our systems is protected using up-to-date SSL encryption technology.

While we implement robust safeguards, no system can guarantee complete security. We encourage you to keep your account credentials confidential and to use strong, unique passwords. Should we become aware of any breach that affects your personal data we will notify you and the relevant authorities in accordance with legal requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulatory obligations. Once your information is no longer needed we take steps to securely delete or irreversibly anonymise it.

Your Rights

You have several important rights regarding your personal data. These include the right to access the information we hold about you, request corrections to inaccurate data, request deletion in certain circumstances, and object to or restrict particular types of processing. You may also request a copy of your data in a structured, commonly used format.

To exercise any of these rights please contact our customer support team. We will respond to your request within one month, though this may be extended in complex cases. There is normally no charge for these requests, although we reserve the right to charge a reasonable fee for excessive or unfounded requests.

International Transfers

Some of our service providers are located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through approved contractual clauses or other legally recognised mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology or legal requirements. The latest version will always be available on this page and we recommend you review it periodically. Significant changes will be notified through our website or by direct communication where appropriate.

If you have any questions or concerns about how we handle your personal data, please contact our support team who will be happy to assist you.